FAQs
GENERAL FAQ
MUST I HAVE AN ACCOUNT IN ORDER TO PURCHASE PRODUCTS?
No, you do not need to have an account to buy an item. You can always check out as a guest but having an account does allow you to check out much faster. Not only will checking out be quicker but also when you have an account you can easily track all your E Gift orders.
IF I AM NOT PART OF A CORPORATION, CAN INDIVIDUALS STILL BUY THROUGH CORPORATEGIFT.COM?
We welcome all customers who wish to shop at CorporateGift.com and you do not need to be apart of a business to be able to shop through our website.
WHERE ARE THE PRODUCTS SHIPPED FROM?
Our products are from manufactures throughout the United States and will be shipped directly from one of their factories within the fifty states.
DOES CORPORATEGIFT.COM HAVE A MINIMUM ORDERING REQUIREMENT?
For most of our products, when you buy in quantity we will offer discounts based on the amount of volume you are purchasing. Some products may have a minimum but in most cases you won’t encounter this.
MY ORDER HAS BEEN CANCELLED, WHY WAS THIS?
Unfortunately, in some cases we will be forced to cancel orders due to unforeseen circumstances. Although we will try our best for this not to happen, sometimes products during very high selling periods will become oversold, and or if a product has been priced incorrectly. In situations such as these, you will always be refunded in the full amount. If you happen to encounter an order being cancelled, please contact our customer service for further assistance and we will be happy to take care of everything.
DOES CORPORATEGIFT.COM CUSTOMERS HAVE A PRIVACY POLICY?
We will never under any circumstances disclose or make any of our customers information public. Please read more about our Privacy Policy.
HOW DO I KNOW MY CREDIT CARD INFORMATION WILL BE KEPT SAFE?
Customers credit card information is never stored on our servers and therefore will always be kept safe and out of theft. Once you have purchased a product, your payment information is processed directly to a secure third party server. You can always make sure your information is kept safe because the padlock icon will appear on your browser. Whenever you purchase products, our systems instantly scans your information for potential fraud. If we are given any reason to suspect fraud, we will directly contact you to verify your order information. If we reach out to you and you do not verify your order history with us within 24 hours, the order will be cancelled.
SHIPPING & DELIVERY POLICY FAQ
HOW QUICKLY WILL AN ORDER BE PROCESSED AND SHIPPED OUT?
Shipping times will vary depending on where the products are drop shipped from and where the manufactures are located. On each product page there is a tab called “shipping” that can provide you with more detailed information. We will also notify you as soon as your product has shipped. Once your order has been processed with a shipping label, tracking information will be updated and available.
WHEN IT COMES TO SHIPPING, WHAT CARRIER OPTIONS DO I HAVE?
CorporateGift.com shipping carriers include UPS, UPS-MI, USPS, and Fedex. Although we cannot allow you to directly choose which shipping carrier, we can promise that your product will arrive in a safe matter. For each product you purchase, you will have only one shipping option according to the specific order requirements of that product. For example, food items usually ship overnight.
AM I ABLE TO TRACK MY ORDER AND IF SO, HOW?
By logging into your CorporateGift.com account you will be able see and track the status of your orders in two different places depending on your specific order type. For regular orders, you will see the status of the order directly on your dashboard. For E-Gift orders, please click the E-gift Tab on the right menu to view your status. For any orders through CorporateGift.com, you will receive a shipping confirmation email and any notifications or updates regarding your order.
CAN MY PURCHASE BE SHIPPED INTERNATIONALLY?
Unfortunately, at this time, we are not offering international shipping. We would be happy to ship to any physical address within the contiguous of the United State but at this time we are unable to ship to PO, FPO, APO, AE boxes or addresses in Hawaii, Alaska, or Puerto Rico. We hope we will be able to amend this sometime in the near future and will keep our customers updated if this changes.
WHEN PURCHASING MULTIPLE ITEMS, AM I ABLE TO COMBINE SHIPPING ON THIS?
Yes of course. When it is a regular order and not an E-Gift order, from the check out page you will be able to click on “multiple addresses” and choose the various addresses you intend to ship this too. When it is an E-Gift order, you are able to add a CSV of email addresses during your checkout process.
GENERAL FAQ FOR E-GIFTS
WHAT IS E-GIFTING?
E-gifting is the future gift buying in high quantities and is the easiest way to send gifts within in big corporations. A wide selection of products can now be easily gifted via email making gifting not only stress-free during the holiday rush but also a bit more personal. Upon receiving an e-gift notification, recipients are able to personally choose their gift and adjust it accordingly to their favorite color, style, personal size and flavor or re-gift it to someone else before the shipping has even been processed!
What are the benefits of E-gifting?
E-gifting combines thoughtfulness and flexibility and allows for a headache-free shopping experience. E-gifting offers the following:
FOR SENDER:
- No more stress when it comes to choosing the right gift for someone.
- No more being under pressure to find the perfect gift. Purchase a gift at your leisure and schedule the e-gift notification date around what is easiest for you.
- No more hassle scrambling to find and enter all the shipping addresses as the gift receipt will enter it themselves upon receiving your gift!
- No more unhappy recipients!
FOR RECIPIENT:
- More freedom to pick the exact gift they would enjoy or to exchange or forward the gift.
- More flexibility when choosing a shipping address and arrival time that is catered to their own schedule.
- More individual attention and personal selection to ensure their satisfaction with their own gift.
- More personalized options such as being able to send a quick thank you note automatically upon receiving their gift.
SENDING E-GIFTS FAQ
WHY DOESN’T THE SENDER NEED THE RECIEPENT SHIPPING ADDRESS?
The recipient provides their preferred shipping address of your gift to ensure that they receive the gift at an address that is most suitable for them.
AM I ABLE TO SEND A GIFT WITHOUT KNOWING THE RECIPENTS PERSONAL PREFERENCE?
Of course! This is what makes CorporateGift.com so wonderful. All you need for the order is the recipient’s email address to send the gift. Once the recipient is notified, they can choose their specific size, color and style before the product ships to ensure that it is the perfect gift!
JUST TO BE SURE, THE RECIPENT CAN CHANGE THE SIZE, COLOR, AND STYLE OF MY GIFT?
Correct. The recipient is open and able to change any of the below before the gift ships out to ensure they are getting exactly what they want!
IF I KNOW THE RECIPIENT’S SIZE, COLOR AND STYLE, CAN I ENTER IT?
With E-gifting, only the recipient will be able to choose their preference to ensure satisfied customers. We want all our customers and recipients to be receiving their ultimate favorite selection.
CAN THE RECIPIENT EXCHANGE THE GIFT FOR SOMETHING ELSE?
Of course! The recipient can easily exchange your gift for another in the case that they are not satisfied before the product even ships! If the preferred items happen to be more expensive than your gift, the recipient will be responsible to pay the difference.
WILL THE RECIPIENT BE SHOWN THE PRICE OF THE GIFT?
No! The price you paid will be hidden from the recipient. If the recipient decides to exchange it for something more expensive, they will only be shown the additional amount that is owed.
IS IT POSSIBLE TO ADD GIFT WRAP TO THE PRESENT?
Your gift is virtually wrapped to keep the element of surprise sustained. However, physical gift-wrapping is available through some of our vendors. Checkout the product page to see if gift-wrapping is available through your selected vendor.
IS IT POSSIBLE TO SCHEDULE A GIFT DELIVERY FOR A FUTURE DATE?
Definitely! We have special delivery date features that ensure that your gift email will arrive exactly when you want it too. You can also schedule the date up to four months ahead of time that you wish the gift email to be sent to the recipient. Upon filling in the recipient’s personal info, there will be an area where you can choose the specific date you wish.
WHAT HAPPENS IF THE RECIPIENT DOESN’T OPEN THE GIFT EMAIL?
If for some reason, the recipient does not open the gift email the first time they are notified, CorporateGift.com will send the gift email two more times until the receiver opens the email. If the email is still not opened, the sender will be able to log into their account to redeem the order for their recipient and essentially add in the recipient shipping address and their gift will be automatically sent.
WHAT HAPPENS IF THE GIFT NOTIFICATION EMAIL ENDS UP IN THE RECIPIENT’S SPAM FOLDER?
In order to prevent this from happening, we apply specific technologies to ensure that gift email’s are not susceptive to the junk and or spam folders. In any case, as the sender you are able to see if the recipient has opened the gift email. If you noticed they have not opened the email, you can either tell them to check their spam folders or redeem the gift by adding the recipient shipping address from within your CorporateGift.com account.
WILL THE SENDER BE NOTIFIED ONCE THE RECIPIENT OPENS THE GIFT EMAIL?
Yes! You will be sent a notification as soon as the recipient opens the gift email.
IF THE RECIPIENT DOES NOT RECEIVE THE GIFT EMAIL, CAN THE SENDER RESEND IT?
The email will be sent again automatically if the gift receiver did not open the email or redeem the gift. After three attempts, if the recipient still has not redeemed the gift, you are able to redeem the gift for them by adding their shipping information from within your CorporateGift.com account.
WHEN WILL THE GIFT BE SHIPPED TO THE RECIPIENT?
The gift will be shipped out as soon as the recipient has filled out all of their details including their address. Once all of their information has been submitted, the vendor will ship the product.
WHO PAYS FOR THE SHIPPING COST?
The sender/ gift giver is responsible for all shipping costs.
IN THE CASE OF RETURNS AND REFUNDS, HOW IS THIS PROCESSED?
The vendor from where your gift was sent from handles the returns and refunds. In the case of damaged goods please contact us and we will exchange this for you. Alternatively you may return the whole product for a replacement.
HOW DOES THE RECIPIENT RECEIVE THE E-GIFT?
The recipient receives an email notifying them of their gift. Within the email, there is a link that takes them to their gift page. Here they can then customize the gift to their liking and accept your gift or they can choose to easily exchange the item for something else, all before any products are shipped.
HOW LONG DOES IT TAKE FOR THE RECIPIENT TO RECEIVE THE GIFT?
After purchasing the gift, the recipient receives the gift email almost instantly unless you have selected a future date of delivery. CorporateGift.com also notifies the sender once the gift email has been sent. The gift ships to the recipient after they have accepted the item and filled in their personal shipping address.
HOW DOES THE RECIPIENT RECEIVE THE GIFT IF THERE IS NO SHIPPING ADDRESS PROVIDED?
The recipient provides their preferred shipping address upon acceptance of the gift. This ensures that the gift will be sent to the right place and that no one spoils the surprise when asking the recipient for his or her address!
HOW IS THE TAX AND SHIPPING COSTS ESTIMATED?
Once the purchase has been made, the sender is responsible for the shipping and tax costs so the recipient is not owed anything. The estimation on CorporateGift.com covers shipping and tax to anywhere in the United States.
WHAT HAPPENS IF THE RECIPIENTS ACTUAL SHIPPING AND TAX ENDS UP COSTING MORE?
If the recipient ends up choosing a product that makes the shipping and tax cost more, the recipient has an option to add more funds to cover the difference or choose an alternative item.
WHAT IF THE SENDER ACCIDENTALLY ENTERS THE WRONG ADDRESS FOR RECIPIENT, HOW DO THEY FIX IT?
The sender is able to update and edit anything at anytime all through logging into their CorporateGift.com account within their e-gift management tab.
IS THE SENDER ABLE TO CANCEL AN ORDER AFTER IT HAS BEEN SENT?
The sender is only able to cancel an order if they have put a future date for the e-gift notification. In the case of adding a scheduled future delivery, you are able to cancel an order up to three days prior than the scheduled date for a full refund. If the sender chooses to cancel an order, please contact Customer Support as soon as possible.
IF THE SENDER CANCELS A GIFT BUT SEE’S A PENDING CHARGE ON THEIR CREDIT CARD, WILL THEY EVENTUALLY BE CHARGED?
The charge that shows up is a pending charge, which means no funds have been deducted from your account. As long as the gift is canceled, this pending charge will be reversed.
ACCEPTING E-GIFT FAQ
HOW DOES A RECIPIENT ACCEPT A GIFT?
In order to accept the gift, the recipient simply clicks on the link in the email that they have received. Once they click on the link, they can choose their preferred item and enter their shipping address.
IS THE GIFT SAVED FOR ME UNTIL I DECIDE TO ACCEPT IT?
If you wait a bit to accept the gift, the price and availability of the originally selected gift is subject to change. If you have waited too long and the item is no longer available, you will receive credit for the full gift amount. You can use this credit towards a similar item or anything else on CorporateGift.com.
WHAT HAPPENS IF THE RECIPIENT ACCIDENTALLY DELETS THEIR GIFT EMAIL? IS THERE A WAY TO RESEND IT?
If the recipient accidently deletes the e-gift notification, please make sure to double check the Trash folder to see if it is still in there. If you still cannot find the email, please contact Customer Support as soon as possible.
RETURNING OR EXCHANGING E-GIFTS FAQ
HOW DOES EXCHANGING A GIFT WORK?
Once the recipient receives their gift, they can easily exchange it for another item of their liking all before the item ships! To exchange a gift simply click the “upgrade” option upon landing on your e-gift website link.
WILL THE SENDER BE NOTIFIED IF THE RECIPIENT EXCHANGES THE GIFT?
Never! Whether you choose to keep the original gift, or exchange it, the sender is only notified when you’ve accepted the gift and that’s it!
WILL THE SENDER KNOW IF I RE-GIFT THE ITEM?
Nope! Just like in the real world, the gift giver will never find out if you decided to re-gift the item to someone else.
IF A GIFT HAS ALREADY BEEN SHIPPED & THE RECIPIENT HAS RECEIVED THE ITEM, CAN THE GIFT BE RETURNED?
No! Once the recipient has selected the gift they wish and has pressed the ship button, they are not able to return the item once it has been received safe and sound.